Your Questions, Answered

We’ve compiled a list of common questions to help you find answers quickly. If you don’t see your question below, feel free to reach out to us!

1. What is your return policy?

As a small business that makes products in small batches, all sales are final. We do not accept returns or offer refunds on any items. Please review your order carefully before making a purchase.

2. How long will it take to process my order?

Orders are typically processed within 1-3 business days (excluding weekends and holidays). Once your order is shipped, you’ll receive a tracking number via email.

3. How do I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order through the shipping carrier’s website.

4. Do you ship internationally?

Yes, we offer international shipping! Shipping rates and delivery times are calculated at checkout based on your location.

5. How can I contact customer support?

If you have any questions or need assistance, feel free to reach out to us through our Contact Us form, or email us directly at purerootscare@gmail.com.

6. What should I do if my package is lost or delayed?

Once your order has shipped, we are not responsible for lost, stolen, or delayed packages due to carrier issues. Please reach out to the shipping carrier directly if you experience any issues with tracking or delivery.

7. Are your products cruelty-free?

Yes, all of our products are cruelty-free, and we are committed to offering natural, ethical products for your hair care routine.

Didn't find what you were looking for? Feel free to contact us at any time!