Shipping Policy
Shipping Policy
At Pure Roots, we create our products in small batches with care and attention. Because of this, all sales are final, and we do not accept returns or offer refunds on any items.
Order Processing & Shipping
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Once your order has shipped, you’ll receive a tracking number via email.
- Please double-check your shipping address before placing your order. We are not responsible for shipments sent to incorrect addresses.
Shipping Rates & Delivery Times
Canada & United States
- Shipping rates are automatically calculated at checkout based on your location.
- Estimated delivery times vary depending on your address.
International Shipping
- We offer worldwide shipping, with rates automatically calculated at checkout.
- Delivery times depend on your location and chosen shipping method.
Lost, Stolen, or Delayed Packages
- Once your order has shipped, we are not responsible for lost, stolen, or delayed packages due to carrier issues.
- If you experience any issues with delivery, please contact the shipping carrier directly.
Customs & Duties (For International Orders)
- International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.
Need Help?
If you have any questions about your order, feel free to reach out to us atpurerootscare@gmail.com .
Thank you for your understanding.